You can contact our Customer Support team at cs@jantzen.com.

We begin processing orders quickly, so we are unable to guarantee order changes or cancellations after an order has been placed. 

Please contact cs@jantzen.com as soon as possible and we will do our best to assist.

To return any item(s), please visit Jantzen Returns to begin your return. Returns are accepted up to 30 days after purchase.

For additional details, please visit our Returns & Exchanges page.

If your order wasn’t quite what you expected and you would like to exchange it, please follow the return process above. During the return process, you will be prompted to select the exchange option.

For additional details, please visit our Returns & Exchanges page.

Jantzen does not accept returns more than 30 days after your order has shipped.

Your credit card will be refunded within 2 weeks of Jantzen receiving your return. It could take 10 days for the refund to show on your credit statement. 

Please note that credits and refunds may take longer during sales or other periods of high order volume.

Jantzen does not accept returns if the item’s hangtags or protective panty liner are missing.

We are happy to provide store credit if an item’s price was reduced within 7 days of your purchase. Some restrictions apply.

Please see our Terms & Conditions for more information, or contact customer service at cs@jantzen.com to request store credit.

If you did not receive an order confirmation or tracking email, please email us at cs@jantzen.com. We will be happy to resend your confirmation or tracking details.

Please be sure to check your junk or spam folder as well.

No. Orders cannot be picked up from the warehouse and must be shipped to the delivery address provided at checkout.

Orders may ship through DHL, USPS, UPS, or FedEx depending on the destination and shipping method selected.

You can view full shipping details, delivery timelines, and shipping promotion information on our Shipping Information page.

Free or discounted shipping promotions apply only to orders shipped within the continental U.S., unless otherwise stated.

Shipping promotions are automatically applied at checkout when eligible.

Yes. Shipping charges, duties, and taxes for international orders are calculated at checkout based on the destination and order contents.

Customers are responsible for entering a complete and accurate shipping address at checkout.

Jantzen is not responsible for packages delivered to an incorrect address provided by the customer.

Yes. If a size is not available online, that item is currently out of stock and unavailable for purchase.

We recommend hand-washing and line-drying your swimwear. Wash your suit in cool water using a gentle soap immediately after use.

Give your suit a gentle wash and rinse, then let it line dry or lay flat to dry. We do not recommend machine washing or using detergent, as both can be harmful to the fabric and shape of your suit.

If your suit is defective, please email our customer service team so we can help resolve the issue with a replacement or store credit.

You can reach us at cs@jantzen.com.

Jantzen releases new swimwear collections seasonally. We recommend subscribing to our promotional emails to be among the first to hear about new arrivals.

We also recommend purchasing early after a release, as we cannot guarantee that sold-out styles will be replenished.

Jantzen sales are not scheduled in advance. The best way to hear about upcoming promotions is to subscribe to our email list.

You can sign up at the bottom of Jantzen.com.

If an item is marked as final sale, it is not eligible for return or exchange.

Please refer to the product page and our Terms & Conditions for any final sale restrictions.

If you have trouble accessing your account or placing an order, please contact our customer service team at cs@jantzen.com.

To unsubscribe from Jantzen emails, click the “unsubscribe” link located in the footer of any email you have received.

Customer Service is unable to unsubscribe you manually.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Shop Pay
• Apple Pay

All orders are processed in U.S. Dollars (USD).

Your payment method will be charged at the time your order is placed.

If your payment was declined, please double-check that your billing information matches exactly with what your bank or card issuer has on file.

You may also want to try an alternate payment method or contact your bank for additional information.

At this time, we only accept one form of payment per order.

Installment payment options may be available through Shop Pay at checkout, depending on eligibility.

Yes, Jantzen gift cards can be applied at checkout. If your gift card does not cover the full order amount, you can use another payment method to complete your purchase.

Sales tax is applied to orders where required by law and will be calculated at checkout based on your shipping address.

For international orders, duties and taxes are calculated at checkout based on the destination and order contents.