Privacy Policy

Privacy is important. That's why we keep any personal information you share with us private. 

JANTZEN  has created this privacy statement in order to demonstrate our firm commitment to your privacy and security. This policy describes JANTZEN's practices with respect to the collection of user information from this website. This document only applies to We have taken extra steps to ensure your online shopping experience is safe and secure. As a visitor to, you have the right to understand our information privacy practices prior to providing JANTZEN with any of your personal information, which is any information that can be linked to a specific individual such as a name, address, phone number or email address.


What information we collect

JANTZEN only collects information that you voluntarily provide to us.

How we use your information

JANTZEN uses your personal information only for the purpose of responding to and fulfilling your requests for JANTZEN products and services.

Who we share your information with

We do not share the collected information with anyone. We respect your privacy.

How you can control the use of your information

JANTZEN provides you with choice and control over the collection and use of your personal information, as well as a means of updating and correcting any personal information stored in your customer profile.

How you can decide what marketing communications you'll receive

JANTZEN provides you with the opportunity to choose the promotional communications you wish to receive. If you choose not to subscribe for any promotional email services that JANTZEN provides, then you will only receive emails that relate to your purchases from JANTZEN.

How we protect your information

To ensure the confidentiality of your personal information, JANTZEN uses leading security technology and procedures that are reviewed regularly by our Security Management.



This JANTZEN Privacy Statement discloses the information privacy practices for providing you with this Privacy Statement, JANTZEN is pledging our continued commitment to protecting the information you provide to us. We regularly examine our information privacy practices to determine whether we are adhering to the disclosures about the collection, use, sharing and protection of your personal information made in this privacy statement.

Information collected about you

JANTZEN collects personal information about you that you voluntarily provide. Personal information includes information that can identify you as an individual, such as your name, phone number, or email address. Most web pages at can be accessed without providing any personal information. However, you are required to register at in order to make a purchase, and your personal information is needed to process and fulfill your order requests. On all pages that collect personal information, we specifically describe what information is required in order to provide you with the product or service you have requested.

JANTZEN collects personal information when you:


JANTZEN collects your email address and password when you register at our website.


JANTZEN collects the full name, address, city, state, zip, country, email address, shipping information and credit card information. This information is stored in the My Account area of


JANTZEN collects the billing address of the credit card that is used to make a purchase. We will also collect credit card information, including card number, card type, cardholder name, and expiration date, in order to bill you for your purchases through


Occasionally, JANTZEN may offer our site visitors an opportunity to participate in a survey or contest. Information collected by JANTZEN when you participate in a survey or contest may include your full name, email address and street address.


JANTZEN collects personal information such as your full name, zip code, email address, and/or contact number whenever you submit a question or suggestion, or request assistance with viewing or accessing your account, or logging in to


Other Information We Collect

Some information is collected automatically every time you visit JANTZEN collects information about your computer and assigns you a "cookie" (a small, unique identifier text file) when you visit You do not provide this information; it is collected automatically as a means of supporting your visit to our site. This cookie does not contain any personal information.

Cookie Technologies

As a visitor to, you will be assigned a permanent cookie file on your computer's hard drive. You can always choose to not receive a cookie file by enabling your web browser to refuse cookies or prompt you before accepting a cookie. Be advised, though, that refusing to accept a cookie may prevent you from accessing the full benefits of the JANTZEN online store. When you access the My Account area of, you are required to login using your email address and password. Once you login, we record the email address in the cookie file on your computer. We may also record your password in this cookie file. Permanent cookie files remain on your computer's hard drive until you manually delete the file. 

Computer Information

JANTZEN collects certain technical information from your computer each time you request a page during a visit to This information is collected from your computer's web browser and may include your IP address, operating system, web browser software (e.g. Google Chrome, Safari, Internet Explorer), screen resolution, and referrer website. Wireless users: Please check with your wireless company if you are using your cellular phone to access the Internet to understand whether personal information may be used to identify you.


Information we collect may be used to:


We use your information to create your account at


If you choose to receive communications about special promotions, we may use your email address to send you communications about surveys, contests and marketing information. We may use your email address or telephone number to contact you about your purchase and availability.


We may use your email address or telephone number to respond when you submit a question or suggestion, or request assistance logging in to your JANTZEN account.


We collect information about your computer (not your name, address, email address, or telephone number) through your permanent cookie file for the purpose of assessing the effectiveness of site content and traffic. This data allows us to improve the quality of your visit by streamlining your ability to navigate the site and develop featured programs and content that will be of interest to our site visitors.


Credit Card Guarantee

 Your credit card is protected whenever you make a purchase through JANTZEN. If any unauthorized charges appear on your credit card statement within 12 months of your last JANTZEN transaction, report this fraud to your credit card provider and contact us immediately at Most credit card companies cover all charges resulting from credit card fraud, or may limit your responsibility to $50, the maximum allowed under the Fair Credit Billing Act. JANTZEN is committed to making sure you are covered. 

Our Legal Obligations

JANTZEN may disclose information against someone who poses a threat to JANTZEN’s interests (such as customer fraud) or whose activities could bring harm to others.

Control Access to your Information

JANTZEN believes that site visitors should have control over the collection and use of their personal information. Logging in to allows registered visitors to view and change their account settings. The email settings option lets you change your email address. You can change your shipping information from your account profile; update your name, phone numbers, and credit card information associated with your profile. You can also close your JANTZEN account by calling  emailing


You may receive communications from JANTZEN when you:


When you request your password, we will send your password via email. All you need to enter is your email address. 


Each time you make a purchase through JANTZEN you will receive confirmation of your new purchase via email.


When registered at, you will occasionally receive opt-in emails notifying you of special promotions, if you sign up for this service. Promotional emails are intended to inform you of new or special deals that are available from JANTZEN.


When you request assistance viewing or accessing your account, we will respond to you via email, live chat or telephone.


Protecting Your Information

We want our site visitors to feel confident about using to make a purchase, so we are committed to protecting the information we collect. JANTZEN has implemented a security program to keep information that is stored in our systems protected from unauthorized access. Currently, JANTZEN only stores the information you provide when registering at Our systems are configured with data encryption technologies and industry-standard firewalls. When you send personal information to JANTZEN over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. To verify the security of our site, look at our URL in your browser window. The letter "s" added to the "http" indicates that SSL is in effect. Also, in many cases, your browser will warn you if you are about to send information via a site that is not secure.

Changes to the Privacy Policy

JANTZEN reserves the right to modify or amend this Privacy Policy at any time and for any reason. If there are material changes to this policy or in how JANTZEN will use your personal information, JANTZEN will prominently post such changes prior to implementing the change.

Regardless of later updates, we will abide by the information privacy practices described in the Privacy Policy posted at the time you provided us with your information.

If you have questions about our Privacy Statement, please email us at

Contacting JANTZEN

We want to make sure you have control over your online experience as a JANTZEN customer, from purchasing your merchandise to protecting your personal information.
JANTZEN customer service agents are ready to help with your JANTZEN concerns. When you need help, email All emails will receive a response within 24 hours, but usually much sooner. Agents will address any questions or concerns you may have about your JANTZEN purchases. We will do our best to respond to your request for assistance or other questions about JANTZEN within 24 hours.

Notice to California Residents / Your California Privacy Rights: California residents are entitled once a year to request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year. Users of our Website have the ability to tell us not to share your personally identifiable information with third parties for their direct marketing purposes. To make such a request, please send an e-mail to Include this Website as the subject line, and your full name, e-mail address, and postal address in your message. Please see the "UNSUBSCRIBE" section of this Privacy Policy for additional information.

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