Returns & Exhanges

Unused, unworn and unwashed? No problem. At JANTZEN, we know that you can't beat a great return policy. It's just another reason to love JANTZEN.

We hope you love your new items from JANTZEN. But if for some reason your order isn’t just right, we have a simple, no-hassle return policy. If the item is unused, unworn, unwashed and within 30 days of shipment, return it to us for a refund. We do not accept returns if it has been more than 30 days since your order was shipped. 

RETURN YOUR PURCHASE

1) Please go to https://jantzen-swimwear.returnly.com/ to process your return. 

2) Enter the email address you used to place your order. 

3) Select the items that you would like to return. 

4) A return label will be emailed to you. 

** If you are still having issues, you can always just return the item(s) back to our fulfillment center with the packing list included with your order (musy have your order #) and we will process your return or exchange.  Please send your item(s) to:

Jantzen Returns

3375 Enterprise Drive

Bloomington, CA 92316

 

**ADDITIONAL INFORMATION ON RETURNS** 

• JANTZEN accepts returned items that are unused, unworn, unwashed and within 30 days of shipment. If you checked out as a guest, you will have to request a password in order to complete your return.
• Customers are responsible for the cost of shipping the item(s) back to JANTZEN.  All shipping costs are non-refundable.
• JANTZEN will process all refunds to your credit card, less shipping costs, within 2-3 weeks of receiving your returned item(s). 
• Place your item(s) in any shipping box or bag (along with the printed invoice you received with your order) and return using your preferred shipping method.
• Most items that are returned have the original JANTZEN tags attached. Your return will still be processed if the original tag is missing.

EXCHANGE YOUR PURCHASES

1) JANTZEN uses a "return and reorder" process for exchanges. So if your order wasn’t quite what you expected and you would like to exchange it, you should treat your unwanted item as a return and follow the steps above.
2) Place a new order online for your replacement item.

REFUNDS & STORE CREDIT

1) Refunds for returned merchandise are processed within 2 to 3 weeks (1-2 during off-season).
2) If the item(s) you purchased go on sale within seven days of your purchase, JANTZEN will provide one-time store credit upon request in the amount the price was reduced. Contact customer service at cs@JANTZEN.com to request a store credit. 

DEFECTIVE ITEMS

JANTZEN will exchange any item deemed defective (due to a manufacturing defect) within 30 days of shipment when accompanied with an original receipt. JANTZEN uses only the finest quality fabrics, however, we are not liable for any damage or fading due to highly chlorinated pools, hot tubs, sand, dirt, and tanning oils deemed as not normal wear and tear.

If your product was damaged after the 30-day return time, JANTZEN reserves the right to accept the damaged product under the following conditions:

1-3 Months After Purchase Store credit will be issued for the original purchase price of the defective item.
 3-6 Months After Purchase Store credit will be issued for 75 percent of the purchase price of the defective item.
6-12 Months After Purchase Store credit will be issued for 50 percent of the purchase price of the defective item.

 

JANTZEN in accordance with FEDERAL LAW, cannot accept returns for any worn swimwear. Returned or exchanged items must be returned in their original condition, and will be inspected upon receipt. Any worn swimwear will be returned to the customer, and refunds/exchanges will not be processed.